COMPANY POLICIES

SUBSTITUTIONS

All efforts will be made to provide the exact varieties of flowers and materials described.
In the event that a particular item is not available or is not a suitable quality, Duia and
Jean is authorized to make reasonable substitutions without a change in price. Flowers
are a product of nature and variances in size and color may occur. Duia and Jean will

not guarantee that a flower color will exactly match a fabric color. Client will be notified
of any significant changes or substitutions.

CHANGES AND ADDITIONS

Changes/additions and any final choices/quantities are due at least one month before
the event. Designs/colors may be reworked within the contracted price,
Additions/changes in flower selection that increase the cost of florals in comparison to
the original quote are subject to additional charges. Additions/changes within a month of
the event will be accepted based on availability and schedule with payment due at time
of order. If an item is cancelled less than a month before the event, there is no refund;
flowers will be used to upgrade other designs.

RENTALS

Client assumes responsibility for rental items while in use at the client’s event and will
be billed for the replacement costs of any rental items damaged or missing after the
event. Duia and Jean staff will return to pickup rental items; we do not allow clients to
return items after an event.

PAYMENTS

To confirm a date with Duia and Jean, a deposit of 25% of overall quoted total will be
required unless otherwise stated by Duia and Jean Management. Once contracted, the
price is firm and will not be reduced without approval. Final payment is due one month
prior to the event. Without final payment, flowers will not be ordered and contract is
void. Payments may be made by cash or check, credit cards, debit cards or PayPal
transactions. Credit card, Debit and PayPal Payments are subject to 3.5% processing
fee. All invoices will include Louisiana and Pearl River sales tax.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL - Venmo - Zelle

Offline Payments - Cash or Check

Customer Service

T: 985-640-9089

E: flowers@duiaandjean.com

Servicing the greater

new orleans area, Southern Louisiana and mississippi regions and beyond

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